Support
Having trouble? Email us and we'll get back to you within one business day.
hello@gym-or-pay.comCommon questions
How do I cancel?
Go to Settings → Cancel commitment. If you're between weeks, you won't be charged again. If you're mid-week, the current week's deposit will be donated to your charity.
My workout didn't count. Why?
Workouts must be at least 25 minutes long and show an average heart rate of at least 120 bpm. They must come from Apple Health or Google Health Connect — manual entries don't count. The workout must have started within the last 24 hours and not be a duplicate.
When do I get refunded if I hit my target?
Your refund is processed at the end of the week (Sunday 23:59). It typically appears on your card within 5–10 business days depending on your bank.
I want a refund under the 14-day cooling-off right.
EU users can cancel within 14 days of their first charge for a full refund. Use the cancel button on the Home screen, or email us at hello@gym-or-pay.com.
How do I delete my account?
Go to Settings → Delete account. All your data is permanently deleted within 30 days.